Frequently Asked Questions

I’ve never used the Uno service before. How do I go about requesting an appointment?

If you attend a clinic in particular or have a family doctor, Uno, Bleen’s free online appointment request service may be available at your regular clinic. Through this service, you can either request a walk-in appointment or plan a scheduled appointment with your doctor. Click here to request an appointment.

*If you have any concern about your medical condition, contact your provincial health service immediately.

Am I guaranteed an appointment after I submit a request?

No. The clinic is ultimately responsible for assigning appointments once patients submit a request online. If the clinic refuses your appointment request, you will receive an email notifying you of this refusal along with the reason for the refusal if the clinic specified one.

‍How will I know if I’ve been assigned an appointment?

You will receive an email once the clinic assigns you an appointment.
In the case of a scheduled appointment with your doctor, you will receive a confirmation email within 24 to 72 hours.
In the case of a walk-in appointment, you will receive a confirmation email within 23 hours.

How can I be sure that the appointment was booked under my name?

All the information relevant to your appointment will be detailed in the confirmation email.

How do I cancel my appointment?

You must call the clinic directly in order to cancel your appointment.

I waited longer than expected at the clinic. Why?

Uno is an online tool to request appointments. This means that ultimately, your clinic is responsible for assigning you an appointment once you submit a request. Bleen has no control over the clinics’ schedule management and despite our best efforts to predict the expected time for appointments, delays at the clinic are possible.

Can Uno really save me waiting time?

Of course! The average waiting time in clinics using Bleen services has been reduced by 82%! By helping clinics organize their schedules with Uno, we successfully eliminate waiting lines.. We make it our mission to continue to improve healthcare access!

It is possible to register more than one person for the same appointment?

An appointment is only valid for one person. Once you are allocated an appointment, you can contact the clinic and ask whether the doctor would accept seeing more than one patient at that time.

Can I choose the date of my appointment?

You can’t choose the date; however, when you complete an appointment request, you can identify which days and periods of the day suit you best (ex.: Monday PM, Thursday AM, etc.). Your clinic will assign you an appointment based on these preferences.

Can I complete the registration process for another person?

Of course! You simply need to enter the information of the person who needs to see a doctor (name, health card number, etc.).

I’ve never used Bleen before. How do I go about requesting an appointment?

If you attend a clinic in particular or have a family doctor, Bleen may offer a free online appointment request service at your regular clinic. Click here to request an appointment.

*If you have any concern about your medical condition, contact your provincial health service immediately.

How can I be sure that the appointment was booked under my name?

All the information relevant to your appointment is detailed in a confirmation email, as well as a reminder email, that will be sent to you..

How do I cancel my appointment?

There are 2 ways to cancel your appointment:

Look for the hyperlink in the email you received after requesting an appointment and click on the link to cancel your appointment.  If you can’t find that email, take a look in your spam folder.

OR

Wait for the reminder call you will receive approximately 60 minutes before your appointment and follow the instructions to cancel it.

I waited longer than expected at the clinic. Why?

Bleen offers a service that allows you to easily book appointments. However, Bleen has no control over the clinics’ schedule management and despite our best efforts to predict the expected time for appointments, delays at the clinic are possible.

Can Bleen really save me waiting time?

Of course! The average waiting time in clinics using Bleen services has been reduced by 82%! By helping clinics organize their schedules, we successfully eliminated morning waiting lines. Patients are now calm and serene when they arrive at the clinic, and the average waiting time went from 246 minutes down to 45 minutes, with 80% of patients waiting less than 75 minutes. We make it our mission to continue to improve healthcare access!

It is possible to register more than one person for the same appointment?

An appointment is only valid for one person. Once you are allocated an appointment, you can contact the clinic and ask whether the doctor would accept seeing more than one patient at that time.

How does the reminder call work?

You will receive a reminder call 60 to 90 minutes before your consultation. Please come to the clinic even if you miss the call.

Can I search for a next-day appointment?

The appointments offered to you are first and foremost for the same day of your search. Some clinics may offer next-day consultations, but these usually become available in the evening, when no appointments for that day are left.

The wrong clinic is associated to my profile. What do I do?

If you wish to modify the clinic associated to your profile, please send an email to our customer service: info@bleen.com

Can I choose the date of my appointment?

By default, the system will offer you the first available appointment. You have the option, however, to specify the date and/or time at which you would like the search to start from.

I was looking to book an appointment within the next 24 hours but the system is offering me an appointment in several days. Why?

The system starts by checking whether there are any availabilities with your family doctor. If he doesn’t have anything available today, the system verifies if you can see another doctor at your usual clinic within the next 24 hours. If nothing is once again available, the system looks whether your family doctor can see you within the next 8 days.

Please note that these guidelines may vary in some clinics.

I’ve been trying for several days now to book an appointment at my usual clinic and there’s never any availability when registration starts. Why?

There are cancellations throughout the day when people register or confirm by email or phone. You can therefore try to register at different moments during the day.

Can I complete the registration process for another person?

Of course! You simply need to enter the information of the person who needs to see a doctor (name, health card number, etc.)

Which clinics are part of the Bleen network?

There are Bleen clinics in most areas of the Quebec and Ontario provinces. Their names, however, remain undisclosed to avoid any overcrowding.

If you conduct an online search and book a consultation on the Bleen website, you will have access to the clinic’s information (address, phone number, how to get there) once your payment is completed.

Can I search for a next-day consultation?

The consultations offered to you are first and foremost for the same day of your search. Some clinics may offer next-day consultations, but these usually become available in the evening, when no consultations for that day are left.

I already paid for my online search, but I can’t remember the time of my consultation and/or the name of the clinic. How can I get this information?

Your transaction and consultation information are first displayed on your screen once your payment is completed. A few minutes after the transaction, we will send you a confirmation email with that same information. If this email is not in your inbox, take a look in your spam folder.

Why am I being refused a search if I already have a consultation booked within the next 24 hours?

The system does not authorize the search for a second consultation when you already have one scheduled at your clinic. Health card numbers are monitored to prevent any abuse. Check your email inbox to locate the confirmation email that details all necessary information for the consultation you already reserved.

The wrong clinic is associated to my profile. What do I do?

If you wish to modify the clinic associated to your profile, please send an email to our customer service: info@bleen.com

Can I choose the date of my consultation?

By default, the system will offer you the first available consultation. You have the option, however, to specify the date and/or time at which you would like the search to start from.

Why is the system offering me a consultation in a clinic affiliated to my usual clinic?

The system starts by checking whether there are any availabilities with your family doctor. In the event there isn’t, the system verifies whether there are any consultations available at your usual clinic. Finally, if no consultation is available, the system makes one final attempt by checking all the clinics affiliated to the Family Health Group your clinic belongs to.

I was looking to book a consultation within the next 24 hours but the system is offering me a consultation in several days. Why?

The system starts by checking whether there are any availabilities with your family doctor. If he doesn’t have anything available today, the system verifies if you can see another doctor at your usual clinic within the next 24 hours. If nothing is once more available, the system looks whether your family doctor can see you within the next 8 days.

Please note that these guidelines may vary in some clinics.

I’ve been trying for several days now to book an appointment at my usual clinic and there’s never any availability when registration starts. Why?

There are cancellations throughout the day when people register or confirm by email or phone. You can therefore try to register at different moments during the day.

Can I complete the registration process for another person?

Of course! You simply need to enter the information of the person who needs to see a doctor (name, health card number, etc.)